Customer Support - TVEyes
Customer Support dedicated to client success
Whether you need a quick answer, a guided walkthrough, or a direct line to your support team — our customer support is built to keep you moving.
Resource Guide
Insight is TVEyes’ unified media intelligence platform — purpose-built to bring broadcast monitoring, podcast discovery, online video tracking, ad analysis, and deep analytics into a single, seamless workspace.
Clip Editor
Overview
This article and video will walk you through how to edit a clip on both computer and mobile device.
Reports
Create a Report
Insight lets you create Reports from media mentions discovered in your Watch Term or Power Search results.
Date/Time Search
Introduction
This feature allows you to find media mentions in a particular market from a particular time period.
Benchmark
Introduction
Benchmark allows you to quickly access analytics for your Watch Terms.
More resources live inside Insight
Once you’re a customer, you’ll have access to our full library of step-by-step guides, advanced walkthroughs, API docs, and platform how-tos — all inside your dashboard.
Not sure where to start? Talk to a team member.
Get Personalized Help With 1-on-1 Sessions
Sometimes a conversation is faster than a doc. Book a dedicated session with our customer success team for whatever you need.
On Boarding & Setup
Get your account configured and your team up to speed with a personalized onboarding session.
Feature Deep Dives
Go deeper on alerts, analytics, ad filtering, or any part of Insight you want to master.
Strategy & Best Practices
Talk through your monitoring goals and get expert advice on how to get the most out of your plan.
Troubleshooting
Work through a specific issue live with someone who knows the platform inside and out.
Book a Session
Fill out the form and our customer success team will be in touch within 1 business day to confirm your time.
Customer Testimonials
Here’s what our clients have to say about the TVEyes platform and our customer success team.
Tina S.
Municipality Communications Director
TV Eyes is a great resource and tool for media monitoring. Their customer service is top notch.Gerry F.
Director, Hospital PR
Helpful customer service and representatives. They are always super quick and very responsive.Mason R.
I really appreciate how TVEyes is super supportive, always ready to help whenever we have a question or need to figure something out. The program is very easy to use and intuitive, which I really like.
Live Chat Support
TVEyes offers live chat support directly inside your Insight dashboard. Skip the ticket queue and get answers from a real member of our team — in minutes, not days.
Webinars
We’re putting together a library of live and on-demand sessions — covering platform setup, analytics, ad intelligence, and more. Stay tuned!
Audio isn't just having a moment—it's rewriting the rules of media intelligence.
TVEyes' VP of Partnerships, Susan Aitkin, reveals why audio has become one of the fastest-growing and most influential channels in the world. View Webinar >
When moments go viral: Preparing for the unexpected
This webinar explores how communicators can plan for potential viral moments, respond when the unexpected hits, and use the tools and resources available to maximize impact. View Webinar >
FAQs
Find answers to common questions about TVEyes, including features, coverage, and how it works.
Common Questions
Where do Viewership analytics come from?
Viewership analytics are powered by Nielsen, the industry standard provider of audience measurement data. This ensures reliable, widely trusted insights into broadcast performance.Can I manage users on my organization's account?
Yes. Team Managers can easily add or remove users at any time, making it simple to give the right team members access to your Insight platform.Can I be notified when my company or competitors are mentioned?
Yes. Insight offers real time alerts for any keywords you track. You can also schedule alerts to be delivered at specific times and days, allowing for a more customized and efficient workflow.What media types does TVEyes monitor?
TVEyes is a leading source for television and radio monitoring, with coverage across 50 countries and 210 DMA’s in the United States. In addition, Insight extends this expertise to podcasts and online video, giving you a comprehensive view of your media presence.Can I share clips and reports with my team?
Yes. Insight makes it easy to create, customize, and share clips and reports with both internal teams and external stakeholders.Is training available for new users?
Yes. Users have access to a robust knowledge center, on-demand resources, and guided product tours within Insight to help them get up and running quickly. We also offer one-on-one training sessions with one of our experts!Can Insight track international coverage?
Yes. Insight monitors media across 50 countries, making it easy to track global coverage and stay informed on international conversations relevant to your brand.
Ready to Get the Most Out of Insight?
Contact our Customer Success Team
Or call 203-254-3600 (option 2)
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